Frequently asked questions

We thought about some questions you may have and… here goes

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International transfers to China

We're delighted to unveil our latest offering, aimed at streamlining and enriching your international money transfers to China.

Pesa Referral Terms and Conditions

Detailed information about our referral program and bonuses.

How to delete my account data on my pesa app

If you would like to delete your Pesa account, please contact our support team via live chat on your Pesa app or website.

Is the Pesa referral program available to all users?

Currently, Pesa referral is available for users in the UK, Nigeria and Canada.

Is there a limit to the number of people I can share my referral code with?

No, there isn't. Refer as many people as you can and get rewarded after their first transaction.‍

Will my friends and family be rewarded when they register and make a transfer?

Yes. They get Yes, they’ll also get $10 (Canada) or £10 (UK) after their first transfer of $100 or £100 and higher.

How much do I earn for sharing the Pesa app with friends/family?

You get $10 (Canada) or £10 (UK) for each successful transaction with your referral link

How do I get my referral code?

Download the pesa app and log in

Will I get rewarded instantly?

Yes! You’ll be rewarded as soon as your beneficiary transfer is successful

How does the Pesa referral program work?

spread the app and get some cash.

How do I contact Pesa support?

You can reach our support team via live chat on your Pesa app or the pesa website or by sending an email to support@pesa.co.com.

What do I do if I believe my account has been compromised?

please contact our support team immediately.

Is my information and money safe and secure in Pesa?

Absolutely! Our facial verification login, encrypted platform and fraud monitoring tools keeps your personal and transaction information safe and secure.

I forgot my password: How to reset your password.

If you forgot your password, you could reset your password by following steps below:

How do I delete a beneficiary/recipient?

Delete a beneficiary/recipient following these instructions:

How to personalize your avatar/emoji using the Pesa App

Personalise your avatar on your Pesa Account using these easy steps

How can I update my account details?

To update your contact information, please send an email to support@pesa.co.com

Can I reverse a transaction?

Transactions processed are sent in near real-time. Please contact support for further assistance.

How do I track my interac transfer?

Here's how to track your interac transfer

I funded my CAD wallet and it is not reflecting, what do I do?

Here is what to do if your transfer is still not reflecting in your CAD wallet

My Interac email address has changed. What should I do?

If your interac e-Deposit email has changed, here is what to do

Can I increase my daily transaction limit?

No. However, please contact support for assistance.

How to receive NGN and convert to CAD in Canada?

Follow these instructions to receive NGN and convert your CAD

How do I close/delete a Wallet?

To close or delete a wallet, please contact us for assistance.

How do I create a Wallet a Nigerian Wallet?

To fund your NGN wallet, follow these easy steps:

Does Pesa offer competitive exchange rates?

Yes. Pesa's rates are constantly being reviewed to ensure it remains very competitive. To access our live exchange rates, use the app or visit our website.

How long does it take to send money from CAD to other currencies

Pesa transfers go through in seconds! However, we advise our customers to wait for up to 35 minutes for most currencies and up to 1 hour for CAD to INR transactions. If after this time funds haven't been received by your beneficiary, please contact our support team via live chat on your Pesa app or the Pesa website.

How long does it take to fund my CAD wallet

Funding your CAD wallet via Interac e-transfer can take up to 30minutes. If you are experiencing delays for more than 30 minutes, please contact our support team via live chat on your Pesa app or the Pesa website.

Is there a limit to how much I can send

Transaction limits vary based on where you are sending money to and from.

What is the fee to transfer money with Pesa

Pesa offers free international money transfers

What is Pesa?

Pesa is a digital Cross-border financial service provider offering a convenient way to send and receive money internationally at the best exchange rates in the market.

Create your Pesa account on the mobile app

Download the Pesa app on Apple Store or Google Play Store. After the download is complete, open the app and click on ‘Create a free account’.

Why do I need to complete KYC verification?

The Know Your Customer verification process is an essential step in ensuring the security of your funds and adhering to financial regulations in the jurisdictions where we operate. It's a necessary step towards protecting your Pesa account.

How do I complete KYC from my mobile app?

The KYC process takes about 5 minutes to complete. You will need a valid piece of Government issued ID (e.g Driver’s License, Passport) to complete this process.

How do I fund my CAD wallet on my Pesa account?

You can fund your CAD wallet via Interac e-Deposit. Follow the steps here.

How do I fund my Naira wallet on my Pesa account?

You can fund your wallet using your Virtual Paga Bank Details. Follow the following easy steps which will take an average of 10 - 30 minutes for funds to appear in your wallet.

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Why do I need to complete KYC verification?

Know your customer (KYC) is a compliance requirement to assess and monitor customer risk, verify a customer’s identity and help prevent identity theft, money laundering, financial fraud, and other financial crimes. The entire verification process is an essential step in ensuring the security of your funds and adhering to financial regulations in the jurisdictions where we operate.

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