Frequently asked questions
We thought about some questions you may have and… here goes
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What’s the exchange rate like?
Pesa offers live mid-market rates — no hidden markups. You’ll see exactly how much you’re getting before you hit send or convert. You get to see live rate updates within the app. These rates are updated every 30 seconds, but you have the ability to lock down a guaranteed rate for 5minutes.
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Why do I need to complete KYC verification?
Know your customer (KYC) is a compliance requirement to assess and monitor customer risk, verify a customer’s identity and help prevent identity theft, money laundering, financial fraud, and other financial crimes. The entire verification process is an essential step in ensuring the security of your funds and adhering to financial regulations in the jurisdictions where we operate.
