Frequently asked questions
We thought about some questions you may have and… here goes
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What’s the exchange rate like?
Pesa offers live mid-market rates — no hidden markups. You’ll see exactly how much you’re getting before you hit send or convert. You get to see live rate updates within the app. These rates are updated every 30 seconds, but you have the ability to lock down a guaranteed rate for 5minutes.
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I funded my CAD wallet and it is not reflecting, what can I do?
It takes an average of 10-30 minutes for funds to appear in your wallet. Interac e-transfers have a maximum of 45 minutes processing time. If after this time funds haven't reflected in your wallet, please contact our support team via live chat on your Pesa app or the Pesa website.
