Frequently asked questions
We thought about some questions you may have and… here goes
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What’s the exchange rate like?
Pesa offers live mid-market rates — no hidden markups. You’ll see exactly how much you’re getting before you hit send or convert. You get to see live rate updates within the app. These rates are updated every 30 seconds, but you have the ability to lock down a guaranteed rate for 5minutes.
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Can a transaction be reversed?
Transactions processed are sent in near real-time and cannot be reversed. You might need to contact your beneficiary to initiate a reversal. Please contact support for further assistance.
