Frequently asked questions
We thought about some questions you may have and… here goes
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What’s the exchange rate like?
Pesa offers live mid-market rates — no hidden markups. You’ll see exactly how much you’re getting before you hit send or convert. You get to see live rate updates within the app. These rates are updated every 30 seconds, but you have the ability to lock down a guaranteed rate for 5minutes.
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How do I complete KYC from my mobile app?
The KYC process takes about 5 minutes to complete. You will need a valid piece of Government issued ID (e.g. Driver’s License, Passport) to complete this process. On your Pesa app, click on your profile icon on the top left corner of your screen. From the menu, select Account Upgrade. Then follow the instructions on your screen.
If you require more information or assistance, please contact us via the app live chat or email - support@pesa.co.com
