Frequently asked questions

We thought about some questions you may have and… here goes
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How can I delete a beneficiary/recipient?

Delete a beneficiary/recipient

How to personalize your avatar or emoji using the Pesa App

Personalise your avatar on your Pesa Account

International transfer to China

We're delighted to unveil our latest offering, aimed at streamlining and enriching your international money transfers to China

Can a transaction be reversed?

Transactions processed are sent in near real-time and cannot be reversed. You might need to contact your beneficiary to initiate a reversal. Please contact support for further assistance.

How can I track my interac transfer?

tracking interac transfer can be done on the app

I funded my CAD wallet and it is not reflecting, what can I do?

funding CAD wallet

My Interac email address has changed. What can I do?

Fixing interac email address is easy

How to receive NGN & convert to CAD in Canada ?

Receive NGN and convert to CAD in Canada

Who can I send EUR to?

You can send EUR to recipients in any of the countries we support

Guide to your EUR Transfers

EUR transfers

I forgot my password: How to reset your password.

Reset your password on Pesa app

About Pesa

About Pesa

How to create a Pesa account

Creating a Pesa account is quick, secure, and offers you a reliable, easy, fast way to send and receive money internationally at no extra cost or hidden fees while also giving you access to a multi-currency wallet with seamless conversions on the go.

How Do I Get Verified on Pesa?

Getting verified on Pesa is simple and ensures that you can access all the features and benefits of our platform securely

How do I fund my Pesa wallet?

Funding your Pesa wallet is easy and straightforward.

How to Create Your Pesa Wallet

Creating a wallet on Pesa is a simple and straightforward process

About the Pesa Share & Win Challenge

Welcome to the Pesa Share & Win Challenge! We're thrilled to introduce a program designed to reward you for sharing the benefits of Pesa with your friends and family

Managing Beneficiaries on Your Pesa Account

Managing beneficiaries on your Pesa account is simple and ensures your transfers are quick and accurate

How To Send Money To Someone

You can send money to another Pesa user, make an international or local transfer.

How do I send money internationally from the US with Pesa?

Easy way to send money internationally from the US with Pesa

What countries can I send money to using Pesa?

Pesa allows you to send money to Nigeria and Canada. New countries will be added soon.

What are Pesa’s fees for sending money internationally?

All money transfers with Pesa are free. You will see exactly what you are sending and what your recipient will receive before making a transaction.

How do I fund my Pesa wallet in the US?

To fund your wallet, you’ll need to add your USA bank details.

Is my money safe with Pesa?

Absolutely. Pesa takes security seriously. We use advanced encryption technology to protect your personal and financial information

How do I track my transfer?

You can track your transfer in real-time through the Pesa app. Simply log in, click on History, and you’ll see the status of your transfer, along with notifications as it progresses.

Can I cancel a transfer once it’s sent?

Once a transfer is in progress, it typically cannot be canceled. However, if there is an issue, please reach out to our customer support team immediately

What currencies can I send from the US?

From the US, you can send money in USD to various foreign currencies like NGN (Nigerian Naira), CAD (Canadian dollars) and more to come

Are there transfer limits?

2,000 Monthly Limit 1,000 daily limit

What verification do I need to complete to send money from the US?

To comply with US regulations, you’ll need to verify your identity before sending money. This usually includes providing a government-issued ID.

What do I do if my transfer is delayed?

delays can occasionally occur due to bank processing times or regulatory checks

How can I contact Pesa support?

our customer support team is available to assist. You can reach us via the Help Center in the app, through our live chat, or by email at support@pesa.com.

How to Make a Wallet-to-Wallet Transfer via Pesa

You can easily send money between wallets by making a wallet-to-wallet exchange.

How to Fund Your CAD Pesa Wallet

There are two ways to fund your wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.

How to Fund Your EUR Pesa Wallet

There are two ways to fund your wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.

How to Fund Your GBP Pesa Wallet

There are two ways to fund your wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.

How to delete my account data on my pesa app

If you would like to delete your Pesa account, please contact our support team via live chat on your Pesa app or website.

What do I do if I believe my account has been compromised?

please contact our support team immediately.

Is my information and money safe and secure in Pesa?

Absolutely! Our facial verification login, encrypted platform and fraud monitoring tools keeps your personal and transaction information safe and secure.

How can I update my account details?

To update your contact information, please send an email to support@pesa.co.com

Can I increase my daily transaction limit?

No. However, please contact support for assistance.

Why do I need to complete KYC verification?

The Know Your Customer verification process is an essential step in ensuring the security of your funds and adhering to financial regulations in the jurisdictions where we operate. It's a necessary step towards protecting your Pesa account.

How do I complete KYC from my mobile app?

The KYC process takes about 5 minutes to complete. You will need a valid piece of Government issued ID (e.g Driver’s License, Passport) to complete this process.

How to Fund Your NGN Pesa Wallet

You can fund your wallet using your Virtual Paga Bank Details. Follow the following easy steps which will take an average of 10 - 30 minutes for funds to appear in your wallet.
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How to Create Your Pesa Wallet

Creating a wallet on Pesa is a simple and straightforward process. Follow these steps to get started:

  1. Download the Pesa App:
    • Go to the App Store (iOS) or Google Play Store (Android).
    • Search for "Pesa" and download the app.
  2. Sign Up or Log In:
    • If you are a new user, click on the "Sign Up" button and follow the prompts to create your account.
    • If you already have an account, simply log in with your password or fingerprint.
  3. Navigate to Wallets:
    • Once logged in, on the dashboard screen, click on "Add Wallet" and the available wallet options will appear.
  4. Create a New Wallet:
    • Choose the currency for your new wallet (NGN, CAD, USD, GBP, EUR, or AUD.).
    • Your new wallet is now set up and ready to use.
  5. Start Using Your Wallet:
    • You can fund your wallet by transferring money from your bank account or receiving money from others via the international transfer option or Pesa user to user
    • Use the wallet-to-wallet transfer feature to convert currencies and manage your funds efficiently.
  6. Manage Your Wallets:
    • You can create multiple wallets for different currencies.
    • Easily switch between wallets and manage your funds as needed.

Benefits of Creating a Wallet on Pesa:

  • Convenience: Manage all your international and local funds in one place.
  • Best Exchange Rates: Convert currencies at the most competitive rates.
  • No Hidden Fees: Enjoy transparent and fee-free transactions.
  • Seamless Transfers: Send and receive money instantly from friends and family.
  • Security: Your transactions are protected with industry-leading security measures.
  • FX Risk- Hedging against FX risks

If you encounter any issues or have further questions, feel free to reach out to our customer support team. We're here to help!

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